Why should I open a Hapihippoo account? Is it mandatory?!
Firstly, having a Hapihippoo account is not mandatory to shop on our website. However, an account not only entitles you to special offers, but also helps you maintain a record of your previous orders, track your current order, and makes checkout quicker and easier, as your details are already saved in your account.
How can I open a Hapihippoo account?
To create a Hapihippoo account, click on Login icon that appears on the top right corner of your screen. You can create your account Email ID and set your own password.
I think I have forgotten my password! What do I do now?
Not an issue. Please click on forgotten password in the login page and follow the steps.
Is it mandatory to register or create an account here as well, before making a purchase?
No, Login is not mandatory to make a purchase. However, if you create an account with us, your future check-outs will be easier and we will also keep you updated on the offers customized specially for you.
I love keeping multiple pieces of my favourite garments. Will I be able to order more than one of the same item at one go?
Yes, you can order more than one piece of the same item provided we have enough inventory available for the same. For this, go to the Shopping Cart page, change the “Quantity” in your shopping cart to your desired quantity and click on “Update Quantity”.
What if the items in my shopping cart are no longer available?
Items will continue to appear in your cart until you’ve removed them or you’ve checked out. Make sure you are logged in to your Hapihippoo Account. If you are not logged in, do so by clicking on the Login icon and your cart should have the items you had selected. In case the selected items are no longer available, you will see a message next to the stocked out item in your Shopping Cart. You need to remove the same (using the small cross next to the item) before Checking Out to purchase the available items.
Does ‘Out of Stock’ mean I will be able to buy it again later?
‘Out of Stock’ items are those garments where demand exceeded supply and we couldn’t keep pace!. The good news is, these items are expected to be replenished within a few weeks. Please click on the specific ‘Out of Stock’ gem that you are interested in and enter your email id to be the first to know as soon as it is back.
There’s an error that keeps popping up, every time I checkout. What should I do?
Firstly, we apologise for the trouble. Please mail us at email@example.com with your error message, and we will resolve the issue ASAP. We’re available all weekdays from 10.00 am to 7.00 pm.
Is shopping at hapihippoo.com secure?
Absolutely!Shopping at Hapihippoo is completely secure. For making payments, you are routed to the website of our payment partner (PayU) which are completely secure. This routing of sensitive payment related content is done through https security.
Are there any additional charges (sales tax, octroi etc) on items?
There are zero hidden charges when you make a purchase on Hapihippoo. The prices listed for all items are final and all-inclusive. The price you see on the product page is exactly what you pay.
How can I pay for my orders?
We accept the following methods of payment:
1. Credit Card
2. Debit Card
4. 4. Cash on Delivery*
*Conditions – COD payment can be done on orders upto INR 5000. INR 35 will be charged as handling charges for COD orders. For orders above INR 5000, only prepaid options are available.
Do you offer cash on delivery?
Yes, we offer cash on delivery option for orders below INR 5000.
Do you charge extra for Cash On Delivery orders?
Yes, we charge INR 35 for each Cash on Delivery (COD) order as handling charges and this amount is not refundable in case of return/exchange.
What should be maximum order value for COD orders?
Cash On Delivery option is available only on orders upto INR 5000. Orders above INR 5000 should be placed through prepaid methods.
Is Cash On Delivery available at all locations?
Cash On Delivery payment option is available only in India(locations covered by our logistics partners). We do try to provide this facility across the country but there are few locations beyond our support. For such locations, we provide the prepaid option.
Why have I not received my order confirmation email?
Your order confirmation e-mail is sent to the e-mail address linked to your Hapihippoo account, immediately upon placing your order. If you have not received it, please check your junk or spam mail folder. If you still cannot locate the confirmation mail, you may log into your Hapihippoo Account, choose 'Past Orders’ to view all of your orders. If the order you placed does not appear, the order was not successfully confirmed. In this case, please mail us at firstname.lastname@example.org
How can I see my previous order?
If you have a Hapihippoo account, you can Login in and go to ‘Past Orders’ to check your previous order. . In case you do not have an account, please mail us your Order ID and email id at email@example.com using which you had placed an order, and we will check and pass you your previous order info.
How can I check if you deliver to my pincode?
We currently deliver to most pincodes in India. If you want to confirm your pincode, please mail us at firstname.lastname@example.org.
What are the delivery charges for my order?
Shipping is free for all prepaid orders above INR 1000(shipped within India) & INR 35 for orders below Rs.1000. For Cash On Delivery orders, we charge INR 35 as handling charges (non- refundable). For international shipping, we charge INR 200. Please write to us at email@example.com incase of any queries
When will you ship my order?
We process and ship your order with 4-5 working days in case of ready garment. In a very rare case, we may not have the inventory. In such case, our products are made to order and it typically this takes 8-10 working days to ship out the order from our warehouse in Bangalore, India.
How long does it take to deliver my order? (How long will you make me wait before delivering my order?)
All orders usually take a delivery time of 5-7 working days (all days except Sundays and Public holidays) for major cities and 7-10 days for remote locations, within India, from the purchase date. For international orders, please expect delivery in 14-20 working days.
What if I want my order to be delivered ASAP?
We understand that there are times when you order for a specific occasion and want the delivery to be made immediately. For this, please write to us at firstname.lastname@example.org and we will try to make it happen
Can I ship to multiple addresses at the same time?
Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.
I love products made in India, but am currently outside. Do you ship products outside India?
We ship outside India (Primarily to US, Europe and Australia). You can expect your orders to be
delivered at almost all locations in the world. For international orders:
1) We charge INR 200 for orders of any size.
2) While placing the order, we recommend using our Currency Converter to transact in a currency of your choice. However, your card will charged in INR.
3) In case there is any import duty, taxes or brokerage fee applicable, it has to be paid by the customer at the time of delivery. For US, Australia the orders usually do not have import duties. For Europe/UK, our shipments are done as per laws and may have import duties/collection fee. Incase of any clarifications, please write to us at email@example.com
What products are eligible for exchange / returns?
- We do not provide reverse pick up facility. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer.
- All applicable brokerage or customs charges on international shipments will be paid by the customer.
- All items must have the original tags, and should be unworn, unwashed, and undamaged
- It takes about 12-15 working days to complete your return/exchange request post your request has been triggered.
- In case of COD orders, handling charges (INR 35) will not be refunded.
How soon do I have to make a exchange / return request?
All exchange / return requests must be placed within 7 days of receipt of items
My item arrived damaged or defective. What should I do?
In case you have received a damaged or a defective piece, please initiate a request for exchange / return by notifying our customer care, by email, along with pictures of the damage / defect to firstname.lastname@example.org and we will help you out.
The product delivered is incorrect. What should I do?
This is highly unlikely, but we always leave room for human error. In case you have received a wrong product, please initiate a request for exchange / return by notifying our customer care, by email, along with pictures of the product to email@example.com and we will help you out.
How do I get my money back in case of returns?
In case of a return, we offer the full amount back into your initial payment mode (bank account, credit card, etc.) for prepaid orders. In case of COD orders, we request you to share your bank account details by mail - firstname.lastname@example.org.